Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how The Remote Shop ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction information
Customer support communications
Device information
Browser information
IP address
Website usage and interaction data

Some information is provided directly by you when placing an order or contacting us, while other information may be collected automatically through cookies and similar technologies.

How We Collect Information

We collect information when you:

Visit our website
Place an order
Create an account
Contact customer support
Subscribe to marketing communications
Interact with our advertisements or emails

We may also collect information through trusted third-party providers including Shopify, payment processors, analytics providers, and advertising platforms.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Process payments
Provide customer support
Respond to enquiries and warranty claims
Send order confirmations and tracking updates
Improve our website, products, and services
Prevent fraud and protect our business
Comply with legal and regulatory obligations
Send marketing communications where permitted

Cookies and Tracking Technologies

Like most websites, we use cookies, pixels, and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies help us:

Remember your preferences
Improve website functionality
Measure website performance
Analyse visitor behaviour
Improve advertising effectiveness
Personalise content and promotions

You can manage or disable cookies through your browser settings, however some website features may not function correctly if cookies are disabled.

Analytics and Advertising

We may use services such as Google Analytics, Google Ads, Shopify, and other advertising or analytics providers to help us understand website traffic, improve our services, and display relevant advertisements.

These providers may collect information about your interactions with our website through cookies and similar technologies.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary to operate our business and provide our services, including:

Shopify and eCommerce service providers
Payment processors
Shipping and courier companies
Customer support providers
Analytics providers
Advertising partners
Technology and website service providers

We may also disclose information where required by law or where necessary to protect our rights, customers, or business operations.

Payment Security

Payments made through our website are processed by secure third-party payment providers.

We do not store complete credit card details on our servers.

Sensitive information transmitted through our website is protected using industry-standard SSL encryption and security measures.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide products and services
Maintain customer records
Fulfil warranty obligations
Comply with legal, taxation, accounting, and regulatory requirements
Resolve disputes
Enforce our policies and agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Rights

You may contact us at any time to:

Request access to personal information we hold about you
Correct inaccurate information
Update your personal information
Request deletion of personal information where appropriate
Withdraw consent to marketing communications
Ask questions about how your information is used

Marketing emails may be unsubscribed from at any time using the unsubscribe link provided in the email.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or update your personal information, or have concerns about how your information is handled, please contact us:

Email: support@remoteshop.com.au

We will make reasonable efforts to respond to privacy enquiries and concerns promptly.