Shipping policy

At The Remote Shop, we aim to dispatch orders quickly and reliably so you can get back in control as soon as possible.

Order Processing

Orders are typically processed and dispatched within 1 business day from one of our Australian warehouses. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping costs are calculated automatically during checkout and displayed before payment is completed. While we strive to meet all dispatch estimates, delays may occasionally occur during periods of high demand or circumstances outside our control.

Delivery Estimate

Most orders are delivered within 3–5 business days Australia-wide.

Delivery estimates may vary depending on your location, weather events, and peak periods. Remote and regional locations may experience longer delivery times.

Order Confirmation & Tracking

Once your order has been placed, you will receive an order confirmation email.

When your order is dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become available within the Australia Post system. You can track your order using the tracking link provided in your dispatch email.

P.O. Box Deliveries

Some products may not be eligible for delivery to P.O. Boxes, but if we are unable to ship to the address provided, we will contact you to arrange an alternative delivery address.

Authority to Leave

Unless otherwise requested, your parcel may be left in a safe location if the delivery driver considers it appropriate to do so.

If a safe location is unavailable, the parcel may be redirected to a local collection point, post office, or depot and collection instructions will be provided by Australia Post.

If you would like a signature required on delivery, please contact us before your order is dispatched or leave a note during checkout.

Delivery Issues

If your order has not arrived within 14 days of receiving your dispatch confirmation, please contact our support team at support@remoteshop.com.au and include your order number.

In many cases, delayed deliveries are the result of a missed delivery attempt or a parcel awaiting collection at a local depot or post office.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at support@remoteshop.com.au